CEBA Updates/COVID-19 Information



Communication from Sydney Credit Union re Covid-19

Your Credit Union is Here to Serve You
The spread of Coronavirus (COVID-19) in our region, across the country and around the world is undoubtedly causing concern for you, your family and your community.  I want you to know that at Sydney Credit Union, the well-being of our members, staff and community is our priority.  

Bank When, Where and How You Want
Members have several convenient ways to access their banking services when, where and how they want:
•Online through MemberDirect (https://www.sydneycreditunion.com)
•Through your Smartphone using our mobile app (Download the iOS app here ; Download the Android app here)
•Telephone banking (1-800-963-4848)
•In-branch
•Call our Reception (902-562-5593, 902-539-1684 or 902-564-6478)

If you aren’t set up for online banking, call Reception for help with that.  

What if I don’t have a computer or smartphone?
Telephone banking is an easy and convenient option.  You can check account balances, pay bills and transfer money.  If you haven’t used it before, call Reception for help with that.

How will I get cash or make deposits?
You can withdraw/deposit money through our ATM or get cash back when doing your grocery shopping.

Keeping You Safe: In-Branch Banking
Sydney Credit Union is taking extra steps to keep you and our employees safe at your branch.  We are deep cleaning the branch(es) daily including sanitizing door handles, ATMs, and reception areas.  Hand sanitizers are also available for member and employee use.

Protect Yourself from Fraud
Unfortunately, scammers will try to take advantage of situations like this.  Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information.  Sydney Credit Union wants you to know that we take the safety and security of your information seriously.  If you ever receive an email that appears to be from someone at our branch, please call us at 902-562-5593 or send us an email to sydney@sydneycreditunion.com to confirm whether the email is legitimate before responding. 

COVID-19: Official Source
Health Canada Website
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html

Click one of the following for more information:

- Request Form for Financial Relief

- Temporary Branch Closure





As you probably already know, we’ve implemented several changes to our in-branch services in response to the ongoing COVID-19 situation.  While in-branch services have changed, rest assured, we’ll be with you every step of the way to ensure you can complete your financial needs through our other service channels.

Our staff is available from 9:00 am - 5:00 pm to address questions and complete transactions over the phone.  Please reach out to us at 902-562-5593 for this support.

If you are not currently signed up for online or telephone banking, please call our office at 902-562-5593 or submit a form here.

Channels Available

Telephone Banking:
Our telephone banking services enables you to complete transactions such as checking account balances, paying bills, transferring funds and making payments which can easily be done through our Telephone Banking service.  

To access telephone banking, call 1-800-963-4848.

Online Banking:
You can check your account balances, pay bills, send e-transfers conveniently through our desktop or mobile version of online banking.  

Mobile Banking:
Download our mobile app to check account balance, pay bills, send e-transfers and deposit cheques.

We offer a full range of online banking options to allow you to complete what you need from the comfort and safety of your home.  We realize this channel may be new to some of our members, so we’ve captured an overview of the options and some How To Videos below.

How to Videos

Depositing Cheques:
You can deposit cheques quickly and securely from your phone using our Mobile App. 

Deposit Anywhere How To Video:
View Now

Sending and Receiving Money:
You can easily send and receive money with our lineup of Interac® e-transfer features including Autodeposit and Request Money.

Autodeposit How to Video:
View Now

Request Money How to Video:
View Now


Our commitment to you and the communities we serve drives every decision we make at Sydney Credit Union, no matter the issue at hand.  For more information on our response to COVID-19 go to our website at https://www.sydneycreditunion.com 
 

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